Cancellation Instructions

Right of return

You may revoke your contractual declaration in writing (e.g. letter, fax, e-mail) within two weeks without stating reasons or by returning the goods. The period begins at the earliest with the receipt of a cancellation policy to be communicated separately in text form.

Consequences of return

In the event of an effective return, the services received by both parties shall be returned and any benefits derived (e.g. advantages of use) shall be surrendered. In the event of deterioration of the goods, compensation may be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the goods by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the request for return, for us with the receipt of the goods.